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CMO or Head of Marketing? Getting the Level of Marketing Leadership Right

Lucy Bolan • September 8, 2026

LUCY BOLAN

Director | Principal Marketing & Sales Recruitment Consultant


Founder and Director of New Chapter Talent, with 20 years of experience working in recruitment across the UK, New Zealand and Australian markets – with a strong focus on marketing, and now sales.


Contact Lucy


Are you looking for your new chapter, new start or new talent? Then let’s chat.

✉️ lucy@newchaptertalent.com.au

📞 +61 416 153 144

𝐍𝐞𝐰 𝐓𝐚𝐥𝐞𝐧𝐭
𝑵𝒆𝒘 𝑺𝒕𝒂𝒓𝒕
𝐍𝐞𝐰 𝐂𝐡𝐚𝐩𝐭𝐞𝐫


Or connect with me ~ Lucy on LinkedIn ~ as I'll share all the insights on recruitment you could ask for! For more updates, career tips, and job opportunities, follow New Chapter Talent on LinkedIn.

The most senior person you can afford isn’t always the person your business needs.

Over the past couple of weeks, I’ve had conversations with two CMOs who, on the surface, had landed fantastic opportunities.


Both were earning $350K+ base. Both had stepped into new CMO roles with ambitious growth plans. Both had been brought in because the business wanted to scale, grow and take things to the next level.


Six months in, both had discovered something that neither expected.


The business wasn’t quite ready for a CMO at that level.


The investment hadn’t materialised. Growth was moving more slowly than anticipated. Some of the big plans were still sitting firmly in the "one day" category.


And when we talked through what the businesses actually needed right now, it probably wasn’t a $350K+ CMO.


It was an excellent, commercially minded, hands-on Head of Marketing sitting somewhere around the $200K+ mark.

That distinction matters.


And it’s something I think businesses need to spend more time thinking about before they go to market for a senior marketing leader.


It’s not about whether the CMO is worth the money


Let me be clear here.


I’m not suggesting either of these businesses made a mistake by hiring a senior marketing leader. And I’m certainly not suggesting that someone earning $350K+ isn’t worth every dollar.


There’s a reason experienced CMOs command those salaries.


At the right point in a business, a great CMO can have enormous commercial impact. They bring strategic leadership, commercial thinking, experience managing complexity, the ability to build high-performing teams and, often, a level of influence across the organisation that simply comes with having been around the block a few times.


But that value only really comes into its own when the organisation is ready to use it.


That’s the bit I think sometimes gets missed.


You can hire an exceptional CMO, put them into a business that has ambitious plans and expect them to deliver transformation.


But if the investment isn’t there, the team isn’t there, the infrastructure isn’t there, and the CEO or board isn’t actually ready to give them the authority they need, you’ve created a pretty difficult situation.


For everyone.


The job title doesn’t tell you what the business actually needs


One of the things I’ve learned after more than 20 years specialising in marketing recruitment is that job titles can be incredibly misleading.


A business might say it needs a CMO.


But what does that actually mean?


  • Does it need someone to sit at executive level and shape the commercial strategy?
  • Does it need someone to build the marketing function from the ground up?
  • Does it need someone to get stuck into the detail and improve the basics?
  • Does it need someone to build a team?
  • Does it need someone to take an established team and scale it?
  • Or does it need someone who can do all of the above because there simply isn’t anyone else?


Those are very different jobs.


And they require very different people.


I’ve seen businesses become fixated on hiring the most senior person they can afford because it feels like the safest option.


It isn’t always.


Sometimes you don’t need a CMO.


You need a bloody good Head of Marketing.


Someone who can roll up their sleeves, build the foundations, bring structure to the function, get the team working properly and deliver commercially.


And perhaps, in two or three years' time, that business will genuinely need a CMO.


That’s not a lesser hire.


It’s the right hire for the stage the business is actually at.


Before hiring a CMO, I’d be asking some fairly uncomfortable questions


Before I take a senior marketing brief to market, I want to understand what is really happening inside the business.


Not just the job description.


I want to know what the business looks like today and where it genuinely expects to be in the next couple of years.


Because there can be a big difference between where a business wants to be and where it currently has the capability, investment and appetite to go.


So I’d be asking:


What stage of growth are you genuinely at?


Not where do you want to be.


Where are you now?


A business can have enormous ambitions, but ambitions don't necessarily make it ready for an enterprise-level marketing leader.


What investment is actually available?


  • What is the marketing budget?
  • What is the headcount?
  • What technology and agency support is available?
  • Is the budget approved or is it part of a future business case?


There’s no point hiring a senior leader and then asking them to deliver a transformation without giving them the resources to do it.


How quickly can the business execute?


This one is often overlooked.


If every decision needs to go through three layers of approval, technology takes six months to implement and recruitment is incredibly slow, a CMO coming in with a big growth agenda is going to hit a few walls.


And probably quite quickly.


What authority will the role actually have?


This is a big one.


  • Is the CMO genuinely part of the leadership team?
  • Will they have influence over commercial decisions?
  • Can they challenge the CEO?
  • Can they change the structure of the team?
  • Can they make investment decisions?
  • Or does the business want someone with CMO-level experience but expects them to operate like a Head of Marketing?


Those are very different propositions.


Do you need a strategic leader or a builder?


This is probably the question I come back to most often.


Some businesses need someone looking three years ahead.


Others need someone looking at what needs fixing on Monday morning.


There are marketers who are exceptional at both, but you need to be honest about which one you need most right now.


Getting the level wrong can be expensive


There’s obviously a financial cost when you get a senior hire wrong.


But that isn’t the only cost.


There’s the disruption to the team.


The time invested by the CEO, board and other leaders.


The opportunity cost.


And then there’s the impact on the individual who took the job.


This is the bit I think businesses sometimes underestimate.


A senior marketer doesn’t accept a $350K CMO role because they want a nice title.


  • They’re taking the role because they believe they’re being given the opportunity to make a meaningful difference.
  • They’ve been told there’s a growth agenda.
  • They’ve been told there’s investment.
  • They’ve been told they’ll have influence.
  • They’ve been sold the opportunity.


If they arrive and discover six months later that none of those things are actually available, it’s incredibly frustrating.

For them and for the business.


And it can leave a very experienced marketing leader wondering whether they’ve somehow got the decision wrong, when actually the organisation simply wasn’t ready for what it had hired.


Sometimes the best hire is the person who gets you ready for the next one


This is where I think there is a real opportunity for businesses to think differently about senior marketing appointments.


A brilliant Head of Marketing can be exactly what a growing business needs.


Someone who can build the foundations.


Create the structure.


Develop the team.


Improve the customer journey.


Get the data and reporting working properly.


Bring discipline to the budget.


Work closely with sales and the broader leadership team.


And, importantly, demonstrate what the business needs to invest in next.


That person might eventually become the CMO.


Or they might help create the conditions for the right CMO to come in later.


Either way, the business has hired for the reality it is facing rather than the version of itself it hopes to become.


That’s a much healthier way to approach senior recruitment.


This is where the recruitment conversation needs to start


At New Chapter Talent, we’ve always believed the recruitment process should start well before a job hits LinkedIn or Seek.


With more than 20 years specialising in marketing recruitment, I spend a lot of time with clients working through what they actually need before we start talking about candidates.


  • Sometimes that means challenging the brief.
  • Sometimes it means changing the title.
  • Sometimes it means talking a client out of hiring someone more senior than they need.
  • And sometimes it means saying, "Actually, yes. You really do need a CMO here."


That conversation is part of the job.


Recruitment shouldn’t simply be about finding someone who matches a job description. It should be about understanding the business, the team, the culture, the personality and what success genuinely looks like once that person walks through the door.


Because the right person at the wrong stage can still be the wrong hire.


And the right person doesn’t always have CMO on their business card.


Sometimes, the smartest thing a business can do is hire a brilliant Head of Marketing who can build the foundations for the CMO it will need in the future.


That, to me, is much more interesting than simply hiring the biggest title available.


And probably a lot more effective too.


If you’re considering your next senior marketing hire and want to talk through what the business actually needs, I’m always happy to have a conversation. An honest discussion about the role, the market and the level of person that will genuinely work for your business.

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